Memory screen print studio
Westmoreland Station Rd

Bath

BA2 3HQ


01225 318625 / 07452 980575


info@memoryscreen.co.uk

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FAQ

  • ARTWORK:

  •  If you need help fine-tuning existing artwork, we can help.

  • For print you will need to submit Hi Res artwork, 300 dpi or higher as PSD, JPEG, editable PDF files or AI files. 

  • All artwork needs to be scaled at your desired print size.  We can advise on this if you are unsure of the printable area(s).

  • Sizing should be done at the beginning of the artwork creation process, not scaled later or near the end of the process. 

  • Scaling up of a small image in the latter stages will have a damaging effect on the artwork, causing it to pixelate. 

  • If you are using fonts/typefaces within your artwork, make sure they are prepared appropriately within the artwork. 

  • Text should be rasterized (converted to pixels) within software such as Photoshop. 

  • Ai files which contain text need to be converted to outlines.

  • Flat image files such as jpegs and Pdfs etc won’t have this problem.

  • Artwork can be sent to us by email or as file transfer via Dropbox or We transfer, both are very simple to use.

  • *Please note images intended for web use are most likely not to be suitable for print. Always send the original file where possible.

  •  We can provide a scanning artwork and readying artwork ready for print service. We charge for £35 per hour for these. Please get in touch for any advice on this service.

 

  • T-SHIRT PRINTING:

  • There are quite a few variables in each print job. Most clients print needs vary a lot between quantities of print, colours in the print and print positions. 

  •  So if you want to print a basic or complex multi colour design we are here to help.

  • Everything we print is hand pulled and all the ink is mixed by hand. 

  • By doing it this way it  gives us infinite control over all aspects of the printing process. We have the skills, passion, and ability to produce the best results.

 

 

  • HOW TO PLACE AN ORDER:

  • For quote please send us an idea of what you require via email.

  • It’s ideal if it includes the following:

  • A full colour mock up or final sized artwork if you have it (with print placement), with any fonts rasterized or outlined.  

  • The quantities to be printed including a size breakdown.

  • A  Garment brand where possible* 

  • Garment style and a breakdown for each design. 

  • * We can help you with garment brands if you are uncertain of what’s available.

  • Delivery address and phone number.

  • Failure to include all of these items will delay quoting and your order going into production. 

  • Please get in touch with us with if you any questions.

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  • SCREEN SET UP CHARGES:

  • set up fee is £25.00 per colour, per screen. The more colours your artwork requires the greater number of screens you’ll need.

  • For example if your artwork has 3 print colours you will require 3 screens to be exposed.

  • Once the screen is exposed it’s then the clients to reuse when they see fit. We charge a £10 re-exposure per screen if unused for 6months+

 

  • INK TYPES AND COLOUR:

  • We use Plastisol and water based / discharge ink. 

  • Unless specified we’ll select the best ink type for the print. 

  • To do this, we look at your design, the garment and it’s make up that you plan to print on and what you’re going to do with it. 

  • Most artwork is printed using spot colours. These are solid colours. We do not charge for custom ink colour, we just need you to supply pantone reference for colour matching.

  • Please note physical pantone colours will vary slightly from colours viewed on a computer screen. We can help with colour matching if required.

 

  • For Single colour artwork with gradients and shades, for example a black and white photo, it will be converted to a halftone bitmap before printing. 

  • For photographic and full colour prints we use CMYK process.

  • Artwork separation for these types of prints is best done by us. 

  • We will send you a digital proof for their approval on both these print processes. Once signed off, the print process will begin. Please note some prints may require a white base.

       *We will not charge for artwork preparation or colour separation if the artwork is print ready. 

 

  • INK COLOUR CHANGES:

  • Ink colour changes are £10.00 per colour per screen/per design. Ink colour changes are charged when you change the colour of your design, for example, e.g. from black to white ink during a print run.

  • SAMPLE PRINTING:

  • Due to the amount of time taken to print samples, prices start at £25 per hour + garment costs and screen set up fees.  

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  • BLANK GARMENT SUPPLY:

  • For print Stock we mainly like to supply the garments to the client. We mainly use Gildan, Continental clothing, Stella and Stanley, Skinny Fit  and Bella and Canvas. 

  • As well as printing T-shirts, Sweaters and hooded tops  we can also supply Vests, Tote bags and children's clothing.

  • If you have other garment brands in mind, we are of course open to suggestions and happy to discuss different blank garments.

  • *Where possible, please include brand, colour and garment style when placing an order via email.  

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  • SUPPLY OF YOUR OWN GARMENTS:

  • You can self supply garments to us if you so desire.

  • All self supplied garments supplied to Memory Screen Print Studio for screen printing services must be NEW and UNWASHED. 

  • We charge a handling fee per garment which covers the unbagging of individually bagged garments, sorting them into size and design piles ready for print. 

  • It’s ideal if customers can supply a detailed list of garments being supplied, including Brand, Style Number, Colour and Size, prior to supply.

  • If supplying garments for multiple print designs, garments must be sorted and clearly labelled for each design.

  • First and last name or company name, as well as invoice number must be included with the garments being dropped off. 

  • Garments may only be dropped off once an order has been placed, approved and paid for.

  • * Garment handling price guide can be provided upon request.  

  • Due to unpreventable circumstances in the print process, mistakes can be made. In the self supply instance we must advise you that mistakes, smudges and ink spots can happen as this a process using inks.

  •  While it is rare that the above can occur, it is common practice in the printing industry to add a +/- 3% misprint ratio on all orders.

  • We are not responsible for replacing errors and recommend increasing your blank supply. If an exact number is required to be printed, please include a 3% extra in your order when supplying your own stock.

  • This should cover any rejected prints that may occur.

 

  • JOB TURNAROUND TIME:

  • Upon sign off of Artwork, receipt of payment and receipt of stock we aim to get print jobs completed and shipped to you within 7 to 10 working days.

  • Orders are scheduled on a first come first serve basis. Large orders and multiple designs may require more time.

  • Relabeling, Size label removal will add a minimum of 1 week to the turnaround time.

  • Extra turnaround time maybe added if our workload is at a high volume or we have any stock issues that time of ordering.

  • We don’t offer a rush fee service but will do what we can to hit your deadlines.

 

  • GARMENT AVAILABILITY:

  • Memory Screen Print Studio reserves the right to substitute garments of comparable brand and/or colour when customer’s request is unavailable.

 

  • DELIVERY:

  • All orders are shipped using UPS unless otherwise requested.

  • Customers wishing to use their own courier or pick up must make us aware during order process.

  • Shipping time is additional to turnaround time. Please consider this when placing time sensitive orders.

  • For next day delivery on boxes up to 15 kgs it’s £15.00 per box.

  • Boxes over 20ksg will be charged at £18 per box (80 tees are roughly about 20kg). 

  • For international shipping we invoice after the shipment has been received by the client. Please ask if you require an estimate on international shipping.

  • *You’re of course welcome to come past the studio and pick up in person. Please call or email first to confirm a time that works for both parties.

 

  •  PAYMENT TERMS T&C

  • Memory Screen Print Studio does not operate an accounts system and requires full payment of the final order before any goods can be ordered or printed.

  • Accepted payment methods are Bank transfer or Cash. 

  • To make a Bank transfer, please use our Bank details which are printed at the bottom part of your invoice.

  • CANCELLATION:

  • Orders cannot be cancelled after the full payment has been received.

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  • PHOTOGRAPHY:

  • All printed garments and production are subject to photography and/or video documentation by Memory Screen Print Studio.

  •  All images are to be used for, but not limited to advertising and demonstration purposes including to but not limited to our website, Facebook, Twitter & Instagram feeds. 

  • If you have a desired date of when images of your print can be made public, then please make us aware of the date(s) and we will withhold from publishing any images and /or video until we are given the green light.

  • With our prior arrangement you are welcome to come and take photographs and film your garments being produced. 

  • Please note, that due to the nature of print deadlines within the studio access is not always attainable.

  •  Where ever possible Memory Screen Print Studio will include the client in the post unless instructed otherwise.

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  • CLAIMS & RETURNS

  • All claims must be made within 72 hours from the delivery of your order. Please email info@memoryscreen.co.uk immediately if there are errors or problems with any order. 

  • Exchanges are only offered on unworn, unwashed garments returned in their entirety. Returns will be satisfied by credit or refund on approved claims. 

  • Claims are reviewed on a case by case basis.

 

  •  DISCLAMER

  • Memory Screen Print Studios is not at fault for discrepancies in size/colour/construction of garments. 

  • Inks and garments can vary in appearance depending on brand and post-production care. 

  • Garments with metallic inks or other speciality embellishing should be washed inside out to increase the wash-ability and longevity of the print. 

  • Memory Screen Print Studio reserves the right to refuse service without explanation. Memory Screen Print Studio reserves the right to change pricing and terms without notice.

  • All images and information on this website are copyright of Memory Screen Print Studio and cannot be reproduced without written consent.